Last November, our firm filed suit against O’Gara Coachworks and its GM, Tim O’Hara, and Rolls Royce. The facts were simple. It was the dream of the client to have a Rolls Royce phantom for a limited period of time. During that time, they wanted to be able to use the vehicle with fully functioning television sets. When TV went digital, the dealer refused to install a digital converter and the TV’s become inoperable. Dozens of emails were sent to the dealership and they were all ignored. A certified letter was sent as well to no avail. It was baffling why such a reputable dealer and Rolls Royce would ignore such a good client.
Here is the link to the last blog.
By publicizing these events, we hoped maybe other victimized Rolls Royce owners would come forward. However, none really materialized that wanted to join forces. As happens a lot in life, people don’t follow through but we always do.
Fortunately, some higher ups at Rolls realized the problem and resolved the matter to everyone’s satisfaction at a mediation conducted by one of LA’s best mediators, Mark Loeterman, who worked tirelessly and did a fantastic job, as usual. In the end, O’Gara and Rolls Royce acted like gentlemen. They reaffirmed their faith in the reputable product and dealership that they produce and sell. The client is happy and so are we to have assisted in this recovery.